My experience include a variety of platforms supporting Networks, Servers, Security, and Dev Ops. I am well versed with management tools, process documentation and Service Level Reporting. I have experience with large migrations of IT Operations dealing with detailed project plans, work flows, power point presentations. Establishing and successfully meeting SLA’s based on KPI’s goals for service reporting, budgeting. My skills were gained as I supported positions from Analyst I, II and III to senior management.
Responsibilities include monitoring and triage of networks and Servers, financial file transmissions, job scheduling and end to end application monitoring through synthetic testing. Developed NOC intranet web/training server and application.
Managing 5 Team supporting Corporate Offices and 147 remote sites in Texas for Deskside, White Glove Deskside for C-Level users and Specialized Technology Coordinators(STC) for power plants, GIMG for Monitoring and Service Desk. Support consisted of 12000 desktops, laptops and various mobile devices and tablets. Trend Analysis on incidents and service request. Microsoft Exchange support Team for Corporate email. Other responsibilities included over seeing all projects for EUC as far as software upgrading, business continuity and daily operations. Maintaining SLA goals based on agreed KPI’s on a monthly basis.
Facilitate and or assist in day to day activities with transition projects for new business or current client’s transitions and implementations. Includes remote and or on site assistance pertaining to activities within project plans. MPR reporting for ECC. Maintaining/developing ECC intranet sites for each ECC team.
Procure Equipment and design web application software to support Enterprise Command Center teams. Exercised configuration management procedures for changes to the operating system files and software per change management processes. Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation. Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration. Works with users to ensure successful system implementation. Developed and instructed user training, guidance staff members at all levels. Research or write portions of technical proposals. Maintains state-of-the-art knowledge and information to accomondate recommendations and analyses for best practices. Responsible for maintaining/developing ECC intranet sites for each ECC team.
Responsibilities included Previous Job Position plus: Managing an operational team to perform network/server monitoring duties. Develop monitoring solutions. Quick resolution of problems introduced by monitoring or helpdesk. Promoted to Systems Development Specialist.
Responsibilities included: The monitoring of a computer systems including the hardware and the software for Network devices including Routers, switches, Firewalls and Servers. Writing Technical Documentation including Procedures to perform Job duties, Inventory, Network Diagrams. Development of intranet web environment for ECC. Other responsibilities included monitor network traffic for security analysis. Used Cisco Netranger, Snort, Acid, Barnyard for SOC infrastructure. Proactively research security vulnerabilities and virus information to notify and protect end users. Promoted to Escalation Supervisor May 2003.